What if you can’t import a file
This can happen for one of the reasons explained below:
1. If it’s not a static SVG file
Please note, that we don’t support other file formats like PNG, JPEG or GIF. If you’ve tried to import a different file format, you might see an error message like: ‘Type "image/jpeg" is not a valid SVG mime type!’
2. If the code includes unrecognizable tags
In this case, you will see an ‘ e.getBBox is not a function’ error message. Please make sure that you’ve created your file according to our guidelines. We usually recommend Adobe Illustrator or Sketch.
3. If the SVG file is way too big to be imported
The maximum size that an imported SVG can have in SVGator is 7 mb. If your SVG exceeds this limit, try to remove some elements, or if you have images in the SVG, try to set them as external links.
Still got questions? Send us an email to firstname.lastname@example.org and we will get back to you as soon as we can.